Description
Deployment of the Smart Certificate platform for their degree programs (MBA, EMBA, Masters,…) as well as their related alumni community (>40.000 members).
Project Delivery
Collaboration started in 2011 (designing then deploying V1), 2017-2019 (collaborating on the design of the V2).
Major challenges and solutions
- High expectations and requirements in terms of product quality and client support.
- High level of constraints (data processing, privacy…) with sensitive data to be handled in order to deliver the services.
- International environment (on several time zones) which required dynamic and effective project management method.
- Continuous and close collaboration with multiple departments (marketing, legal, operations) has enabled us to deliver the expected operational excellence, without interruption during all these years.
Sharing documents that have the label of trust has become tremendously easy. The Smart Certificate solution has changed the way that graduates, schools and recruiters interact. Smart Certificate clearly sets the standard.
Sven Biel,
Associate Director MBA Programme Management,
INSEAD - France / Singapore
