Major challenges and solutions
- High expectations and requirements in terms of product quality and client support.
- API Integration with their legacy IT system, in collaboration with their IT team.
- API migration and integration toward their new IT system (Salesforce).
- High level of constraints (data processing, privacy…) when sensitive data are handled in order to deliver the services.
- International environment which required dynamic and effective project management method. International legal scope, with US and European laws have to be handled.
- Continuous and close collaboration has enabled us to deliver the expected operational excellence, without interruption over the last 10+ years.
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Associate Dean, Executive Education
MIT Sloan School of Management - United States